Services for Start-Ups

The challenge of outsourcing for start-ups

For many small and medium-sized companies, the step towards outsourcing their services is associated with many questions and obstacles. It is also not uncommon for unexpected factors to arise during the process of building a customer service team, which were not considered beforehand. In the worst case, this leads to delays in the work or even prevent work from being started. In addition, traditional contact channels such as telephone and e-mail are increasingly being replaced by social media, where the focus is on a quick solution to the customer's concern.

Especially for new entrepreneurs, planning and implementing a high-quality customer service is a challenge, as the existing employee pool is already busy with many tasks. Another aspect may be the lack of spatial accommodation, as a start-up often do not have large space available in the beginning. Furthermore, the required expertise may also be missing to develop a multichannel marketing strategy. This is where an outsourcing call center service provider can step in, who is always familiar with the latest developments on the market and implements them for your brand.

ja-dialog as a partner and companion

At this point, ja-dialog can be a valuable partner for you, who takes care of all your questions and concerns regarding the outsourcing of customer consulting. Berlin is a vibrant start-up metropolis, which gives us the advantage of being familiar with your specific requirements. Our professional staff bring years of industry experience from wide variety of companies and are accordingly familiar with all topics that are relevant for a successful cooperation. We offer you comprehensive advice and concept development starting with an idea up to the implementation of high-quality customer service.

You also save yourself the tedious task of building up a team of customer consultants. We take care of recruiting the candidates, train them at the highest level and ensure identification with your brand. Thus, your customers enjoy the best possible service on all common channels. In addition to a multinational team in different languages, we also offer complaint management, customer recovery as well as customer loyalty programs. This way, you have you a transparent overview of the contribution of excellent customer service to your NPS and ROI.

Even if you initially expect very low order volumes, this is no reason for us to reject an order. We are happy to grow with you and develop a dynamic strategy by your side to lead your company to further success. With ja-dialog as your partner, you have found a dynamic and flexible companion who is always by your side and can react in your best interest to the challenges that come with a growing customer base. Our scalable solutions always aim at a first contact solution within the scope of what is feasible, which is decisive for customer satisfaction.

Our offer:

From a cost-effective all-inclusive package that provides all necessary systems, including the onboarding of our trained call center agents and detailed reporting, to customized, flexible packages specifically designed to meet your personal needs, we will find the perfect solution for you.

Our offer includes among others:

Professionally trained multiskilled staff (telephony, e-mail, chat, social media, ...)

Own telephony system with several functions

Reporting on a daily, weekly or monthly basis

Contact reason tracking system

Regular quality calibrations

Regular training of the staff

Complete cost control at all times

Your interest has been aroused? Get in touch with our experts here!

Susanne Dué-Beckers

Sales Director

Dr. Christoph Baumgärtner
Managing Director

simply call us at: +49 30 / 81 48 92 100

Services for Start-Ups

The challenge of outsourcing for start-ups

ja-dialog as a partner and companion

Our offer:

Your interest has been aroused? Get in touch with our experts here!

We look forward to working with you!