Our customized services for you

ja-dialog

That's what our inbound call center can do

Channels

Call, inbound and outbound, chat, WhatsApp, email, other

Languages

German, English, French, Italian, Spanish, Portuguese, Polish, Dutch, Japanese

Tasks

Technical Support, Commercial Support, Cross- and Upselling, Order Hotline, Back-Office, BPO-enabling, Other Special Topics

USP

Services

100%ige Transparenz

Proaktiv, regelmäßig und systematisch

Qualitätsführer

Höchste Qualitätsstandards, keine Kompromisse

Easy to work with

Und immer Teil der Lösung

Professionals in control

Wir übernehmen Verantwortung für den Erfolg

Cross-industry

Operational Excellence siegt überall

Auf Wunsch Turn-key-Lösungen

Wir strukturieren und beraten

Request a quote now

Step 1 of 2

Three steps to a successful partnership

01

Understanding the needs

02

Tailor-made offer

03

Trustful cooperation

"In my 30 years in the industry, ja-dialog is the first service provider to promise me 15 FTE and even deliver 17 FTE. Very good."

„ja-dialog has been an important partner
with whom we have been providing customer service for savings banks for 5 years.
In all aspects ja-dialog is a good partner,

Unbeatable in terms of speed and thoughtfulness.“

"ja-dialog takes over the commercial customer service and 1st-level IT support. With their input and ideas for process improvements, ja-dialog is not only a reliable service provider, but also a valuable business partner." Jörg Feldmann Managing Director at kompaktwerk GmbH

"ja-dialog thinks along with us, takes full responsibility and always responds flexibly to our requests. Top!" Jasper Böckel Founder and Managing Director at myo

"Better and more diligent than any other call center we have worked with so far. Anabel Eberth Account Manager at REINBOLDROST

"The cooperation with ja-dialog in the framework of a B2B outbound project is very pleasant and constructive. Since the people involved in the project worked very closely to our needs right from the start and we were in close communication, we were satisfied with the support at all times." Lilly Oesterreich Project Manager Digital Communication at Paritätischer Gesamtverband

"The cooperation with ja-dialog was very supportive and appreciative from the very beginning. The technical expertise, but also the implementation of the same values and expectations in customer service have convinced me directly. I am looking forward to our continued cooperation!" Ingrid Wenzel Team Lead Customer Success & Service at heycar

"For us as a regional company, friendly customer service is of great importance. With ja-dialog, we can put this into practice. In addition, we achieve our goals of high flexibility and quality with the cooperation."

"With ja-dialog, we have found the right partner to quickly build up our multilingual call centre team for both the acquisition and support of existing customers. We appreciate the professional contact at eye level and share the same values.“

With ja-dialog we have found a reliable and flexible partner for our B2B acquisition, who is also able to deal with individual and technical problems. In addition to the successful cooperation and an excellent conversion rate, we are also pleased with our partner on a human level, with whom we are happy to continue working beyond the planned test period. Carsten Lambrecht Head of Marketing & Sales Management at SCHOENERGIE GmbH

"ja-dialog works flexibly, reliably and professionally. The colleagues at ja-dialog are not only service providers, but take responsibility, think and help in optimising the process. That makes a real difference."

Mit einem hohen Maß an Kompetenz, Professionalität und Menschlichkeit unterstützt uns ja-dialog seit 2018 und hat als unverzichtbarer Partner maßgeblich die Customer Experience bei 1NCE mitgestaltet. Mittlerweile liefert ja-dialog in über 10 Sprachen einen herausragenden Service für 1NCE und begeistert unsere Kunden rund um den Globus.

“Begeistert unsere Kunden rund um den Globus“

ja-dialog ist ein hervorragender Kundenservice-Partner. Seit fünf Jahren arbeite ich bei meinen verschiedenen Aufgaben in der Vorwerk-Gruppe mit ja-dialog zusammen. Es hat immer gepasst: ja-dialog ist umgänglich, liefert Qualität und löst Themen.

„Bevorzugter Dienstleister“

Einmalig in Schnelligkeit, Flexibilität, Transparenz und vor allem Lösungsorientierung. Die Partnerschaft mit ja-dialog macht einfach Freude.

„Macht einfach Freude“

Our customized services for you

ja-dialog

That's what our inbound call center can do