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10 years of ja-dialog

Dr. Christoph Baumgärtner
May 14, 2024

3 min reading time

Home office in customer service – how it works

Maribel Pitzner
April 30, 2024

4 min. reading time

AI in customer service: What you should implement now!

Nico Eisenreich
February 15, 2024

3 min reading time

German characteristics - cultural challenges

Dr. Christoph Baumgärtner
November 23, 2023

4 min. reading time

We are your customer service - why is that?

Dr. Christoph Baumgärtner
November 14, 2023

3 min reading time

What does ChatGPT say about Wolfgang Grupp and his home office comments?

Dr. Christoph Baumgärtner
October 5, 2023

2 Min. Lesezeit

Publications in professional journals

The paradox of incentives

Norman Schumann
August 5, 2024

3 min reading time

10 years of ja-dialog Callcenterprofi

Nico Eisenreich, Dr. Christoph Baumgärtner
July 25, 2024

3 min reading time

When the Mountain Comes to the Prophet Callcenterprofi

Iris Salomon
July 25, 2024

4 min. reading time

AI in customer service: What you should implement now! Callcenterprofi

Nico Eisenreich
July 24, 2024

3 min reading time

Dr. Christoph Baumgärtner – Home oder nicht Home TeleTalk

Dr. Christoph Baumgärtner
July 24, 2024

3 min reading time

10 years of ja-dialog TeleTalk

Norman Schumann
July 15, 2024

3 min reading time