Contact-Center ja-dialog

We are your customer service.

Your vision is the best customer service and you are looking for a reliable partner? You found him:
We are your partner!

Contact-Center Mitarbeiterin

Request a quote now

1 von 2

Three steps to a successful partnership

01

Quick request

02

Receive an offer

03

Hire the best customer service and be amazed at how much relief working with ja-dialog brings

Classic B2C support, cross- and upselling and B2B service.

and industries of all kinds of company sizes.

Inbound and outbound, WhatsApp, chat, tickets, email.

Testimonials

Partnerships that inspire

ja-dialog creates value

We are an owner-managed company that combines the professionalism of global market leaders with the agility of medium-sized businesses. Accordingly, we operate in an agile and dynamic manner. Decision-making paths are short, making us effective and flexible.
Clients appreciate that we contribute to shaping processes, are capable of making decisions at all levels, and respond quickly.
- We think along
– We take responsibility
– We continuously strive for improvements in the process
At ja-dialog we are united by a special spirit: we enter into a partnership with every client; hereby each of our employees takes responsibility for success.
Oscar award. Prize for victory. Golden trophy,. Success concept. Horizontal shot. Prize in film production

Awards

Memberships and commitment

This is how we ensure a smooth start to the project

Control is the critical phase in outsourcing.
With ja-dialog it always works. We explain why here.

01

Our attitude

We see it as our responsibility to ensure that the integration and start of the project go ahead without any problems. It is our responsibility to collect the necessary data.

02

Process Manager

In addition to the project management, we employ an experienced process manager for the integration phase. He monitors and coordinates the entire process up to the start of the project.

03

Control timetable

We use an integration roadmap with checklists that covers all steps from the first kick-off meeting to the start of regular operations. This is how we ensure that nothing is forgotten.

04

IT-Infrastructure

We start setting up the technical systems in a timely manner and ensure a connection to the client's systems. At the same time, we prepare the reporting system (forecast, KPIs, etc.).

05

Onboarding and Training

Based on a dedicated requirements profile, we recruit motivated employees (internal and external) who are trained by the client or by our own team of trainers.

06

Ready to go

The project starts on the agreed date. From this point on, we measure the quality of customer advice and continuously work on optimizing the processes.

Employees
0
Millions of processes annually
0
Current projects
0
Nationalities
0
[borlabs-cookie id="youtube-content-blocker" type="content-blocker"][/borlabs-cookie]
We deliver first-class customer service. To achieve this, we rely on both: highly motivated people and the customised use of state-of-the-art technologies. Interested? We will be happy to establish contact with our references for you.
Nico Eisenreich
Chairman of the Executive Board

Why commission ja-dialog as your contact center

We relieve our clients of tasks and thus create noticeable relief in everyday life. Customer service, its continuous improvement and everything else that goes with it is our business.
Advantages for clients:
+ More flexibility
+ Scalability
+ Focus on core activities
We guarantee greater efficiency and measurably higher quality in customer service. We provide input on processes, systems and customer interactions so that our clients can catch up with the best in their industry.

Our Blog

Insights instead of facades: The ja-dialog blog

Contact

Interested? Simply call or send an
e-mail.

Sie sind dabei, die Seite zu verlassen.

Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.

Sie sind dabei, die Seite zu verlassen.

Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.

Sie sind dabei, die Seite zu verlassen.

Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.