Your vision is the best customer service, and you're looking for a reliable partner?
You've found it:
We are your customer service and more
500 colleagues
from 30 countries
provide the best
Customer Service
in 10 languages across all
channels for many
sectors and projects
from 5 to 50 FTE
CX Consulting
Cost reduction
Quality optimization
Process improvement
Onshore,
Nearshore,
Offshore
Berlin
Bitterfeld-Wolfen
Prishtina
Asunción
Digitale
Transformation
Umsetzbarkeitanalysen
KI-Entwicklung
KI-Anwendung
Partnerships that inspire
ja-Dialog reliably accepts damage reports, initiates the damage process, and thus relieves us of the burden as much as possible.
Heiko Nürnberg
Nürnberg Immobilien GmbH
Ralf Steffens
CEO DNS:NET Internet Service GmbH
With a high level of competence, professionalism, and humanity, ja-dialog has been supporting us since 2018 and has been an indispensable partner in significantly shaping the customer experience at 1NCE. Today, ja-dialog provides outstanding service in over 10 languages for 1NCE and delights our customers around the globe. 
“Delights our customers around the globe"
Torsten Heimes
Director Customer Experience 1NCE GmbH
Laura Roncero
Customer Experience & Sales Support Manager, Nexaro, a Vorwerk brand
Takes Responsibility for You:
Nico Eisenreich
Chairman of the Management Board of the ja-dialog Group
Until 2022: Managing Director of Capita DE
30+ clients, 1,500 employees
Until 2014: Managing Director of Perry & Knorr (now Webhelp)
Diploma in Business Administration
Dr. Christoph Baumgärtner
Managing Director for Business Development and Sales
Until 2014: Managing Director of Perry & Knorr Group (now Webhelp)
Until 2005: Managing Director of several mechanical engineering companies
Consultant Bain & Company
PhD Cambridge University
Maribel Pietzner
Managing Director and Site Manager of ja-dialog Wolfen
Until 2017: Management positions at the buw Group (now Concentrix)
Most recently: Site Manager in Halle, 800+ employees Diploma in Business Administration (VWA)
Norman Schumann
Managing Director and Site Manager of ja-dialog Berlin
Until 2018: Management positions at CCC (now Telus International) and buw
Most recently: Project Lead for Vodafone (200 employees)
State Examination in Education
Angela Janzen
Managing Director and Site Manager of ja-dialog Paraguay
Until 2023: Managing Director of Rovia SA (now ja-dialog Paraguay)
Until 2019: Management of Inhouse Customer Service for a local medium-sized company
MBA and BA in Tourism & Hospitality
Duron Nushi
Managing Director and Location Manager of ja-dialog Kosovo
Until 2024: Managing Director of Innova BPO Service L.L.C. (now ja-dialog Kosovo)
Until 2021: Management positions at Teleperformance, most recently as Deputy Location Manager (250 employees)
BA in Management and Marketing
Awards
„Most Wanted Employer 2024″
ZEIT Verlagsgruppe
„Fairness First 2024″
German Institute for Innovation in Sustainability and Digitalization,
in cooperation with DUP Unternehmer.
„Leading Employer 2024″
Institute of Research & Data Aggregation
„Top Company Award 2024″
kununu
„Top Company Award 2023″
kununu
„Bester Service im Bereich Energieversorgung 2021!“
WirtschaftsWoche, awarded together with our client Badenova.
„Bester Service im Bereich Energieversorgung 2020!“
WirtschaftsWoche, awarded together with our client Badenova.
„Bester Service in Bereich Banken 2020″
awarded by WirtschaftsWoche, together with our client,
the Sparkassen Group.
Ranked among the „Top Ten Family-Friendly Companies 2020"
freundin und kununu
„Top Employer Small and Medium-Sized Enterprises 2019"
Focus
Memberships and commitment
Customer Service & Call Center Verband – Deutschland e.V. (CCV)
Charter of Diversity: For Diversity in the Workplace
Industry Code of the Customer Service and Contact Center Sector
Success Factor Family – Member of the Corporate Network for Family-Friendly HR Policies
Network of the best
ja-dialog code to anchor fair and responsible action
We deliver first-class customer service.
For this, we rely on highly motivated people and the precise use of state-of-the-art technologies.
Are you interested?
Nico Eisenreich
Chairman of the Management Board of the ja-dialog Group
Request an offer now
Three steps to a successful partnership
Submit your inquiry.
Receive an offer.
Hire the best customer service and be amazed at how much relief partnering with ja-dialog can bring.