Contact-Center ja-dialog

We are your customer service.

Your vision is the best customer service and you are looking for a reliable partner? You found him:
We are your partner!

Request a quote now

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Three steps to a successful partnership

01

Quick request

02

Receive an offer

03

Hire the best customer service and be amazed at how much relief working with ja-dialog brings

Services

All Services

Classic B2C support, cross- and upselling and B2B service.

All sectors

and industries of all kinds of company sizes.

All Channels

Inbound and outbound, WhatsApp, chat, tickets, email.

Testimonials

Partnerships that inspire

“The ja-dialog team supports quickly and hands-on. Not a theory, but pragmatic implementation with immediate effect - also in the area of AI. ja-dialog knows the levers and knows where to start.”

"In my 30 years in the industry, ja-dialog is the first service provider to promise me 15 FTE and even deliver 17 FTE. Very good."

„ja-dialog has been an important partner
with whom we have been providing customer service for savings banks for 5 years.
In all aspects ja-dialog is a good partner,

Unbeatable in terms of speed and thoughtfulness.“

"ja-dialog takes over the commercial customer service and 1st-level IT support. With their input and ideas for process improvements, ja-dialog is not only a reliable service provider, but also a valuable business partner." Jörg Feldmann Managing Director at kompaktwerk GmbH

"ja-dialog thinks along with us, takes full responsibility and always responds flexibly to our requests. Top!" Jasper Böckel Founder and Managing Director at myo

"Better and more diligent than any other call center we have worked with so far. Anabel Eberth Account Manager at REINBOLDROST

"The cooperation with ja-dialog in the framework of a B2B outbound project is very pleasant and constructive. Since the people involved in the project worked very closely to our needs right from the start and we were in close communication, we were satisfied with the support at all times." Lilly Oesterreich Project Manager Digital Communication at Paritätischer Gesamtverband

"The cooperation with ja-dialog was very supportive and appreciative from the very beginning. The technical expertise, but also the implementation of the same values and expectations in customer service have convinced me directly. I am looking forward to our continued cooperation!" Ingrid Wenzel Team Lead Customer Success & Service at heycar

"For us as a regional company, friendly customer service is of great importance. With ja-dialog, we can put this into practice. In addition, we achieve our goals of high flexibility and quality with the cooperation."

"With ja-dialog, we have found the right partner to quickly build up our multilingual call centre team for both the acquisition and support of existing customers. We appreciate the professional contact at eye level and share the same values.“

With ja-dialog we have found a reliable and flexible partner for our B2B acquisition, who is also able to deal with individual and technical problems. In addition to the successful cooperation and an excellent conversion rate, we are also pleased with our partner on a human level, with whom we are happy to continue working beyond the planned test period. Carsten Lambrecht Head of Marketing & Sales Management at SCHOENERGIE GmbH

"ja-dialog works flexibly, reliably and professionally. The colleagues at ja-dialog are not only service providers, but take responsibility, think and help in optimising the process. That makes a real difference."

"With a high level of expertise, professionalism and humanity, ja-dialog has been supporting us since 2018 and has played a key role in shaping the customer experience at 1NCE as an indispensable partner. ja-dialog now provides an outstanding service for 1NCE in over 10 languages and inspires our customers around the globe."

"ja-dialog is an excellent customer service partner. I have been working with ja-dialog for 5 years in my various roles in the Vorwerk Group. It has always been a good fit: ja-dialog is sociable, delivers quality and solves issues."

"Unique in speed, flexibility, transparency and above all solution oriented. The partnership with ja-dialog is simply a pleasure." Ivonne Dinter Sales/Service Processes Officer at enviaM

ja-dialog creates value

We are an owner-managed company that combines the professionalism of global market leaders with the agility of medium-sized businesses. Accordingly, we operate in an agile and dynamic manner. Decision-making paths are short, making us effective and flexible.
Clients appreciate that we contribute to shaping processes, are capable of making decisions at all levels, and respond quickly.
- We think along
– We take responsibility
– We continuously strive for improvements in the process
At ja-dialog we are united by a special spirit: we enter into a partnership with every client; hereby each of our employees takes responsibility for success.

Awards

One of the 1,200 "Most Wanted Employers 2024" - ZEIT Publishing Group
"Fairness First 2024" - German Innovation Institute for Sustainability and Digitalization in cooperation with DUP Unternehmer
"Leading Employer 2024" - Institute of Research & Data Aggregation
"Top Company Award 2024" - kununu
"Top Company Award 2023" - kununu
"Best service in the energy supply sector 2021! - WirtschaftsWoche, awarded together with our client Badenova
"Best service in the energy supply sector 2020! - WirtschaftsWoche, awarded together with our client Badenova
"Best Service in Banking 2020" - awarded by WirtschaftsWoche, together with our client, the Sparkassen Group
Among the "Top Ten Most Family-Friendly Companies 2020" - freundin and kununu
"Top employers in medium-sized businesses 2019" - Focus

Memberships and commitment

Customer Service & Call Center Association Germany e.V. (CCV)
Diversity Charter - for more diversity in the world of work
Industry Code of Conduct for the Customer Service and Contact Center Industry
Family as a success factor - member of the corporate network for family-friendly personnel policies
Network of the best
ja-dialog code to anchor fair and responsible action

This is how we ensure a smooth start to the project

Control is the critical phase in outsourcing.
With ja-dialog it always works. We explain why here.

01

Our attitude

We see it as our responsibility to ensure that the integration and start of the project go ahead without any problems. It is our responsibility to collect the necessary data.

02

Process Manager

In addition to the project management, we employ an experienced process manager for the integration phase. He monitors and coordinates the entire process up to the start of the project.

03

Control timetable

We use an integration roadmap with checklists that covers all steps from the first kick-off meeting to the start of regular operations. This is how we ensure that nothing is forgotten.

04

IT-Infrastructure

We start setting up the technical systems in a timely manner and ensure a connection to the client's systems. At the same time, we prepare the reporting system (forecast, KPIs, etc.).

05

Onboarding and Training

Based on a dedicated requirements profile, we recruit motivated employees (internal and external) who are trained by the client or by our own team of trainers.

06

Ready to go

The project starts on the agreed date. From this point on, we measure the quality of customer advice and continuously work on optimizing the processes.

Employees

Millions of processes annually

Current projects

Nationalities

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We deliver first-class customer service. To achieve this, we rely on both: highly motivated people and the customised use of state-of-the-art technologies. Interested? We will be happy to establish contact with our references for you.

Nico Eisenreich

Chairman of the Executive Board

Why commission ja-dialog as your contact center

We relieve our clients of tasks and thus create noticeable relief in everyday life. Customer service, its continuous improvement and everything else that goes with it is our business.
Advantages for clients:
+ More flexibility
+ Scalability
+ Focus on core activities
We guarantee greater efficiency and measurably higher quality in customer service. We provide input on processes, systems and customer interactions so that our clients can catch up with the best in their industry.

Contact-Center ja-dialog

We are your customer service.

Request a quote now

Three steps to a successful partnership

01

02

03

Testimonials

Partnerships that inspire

Ralf Steffens

Bülent Hartung

Christina Martin

Jörg Feldmann

Jasper Böckel

Anabel Eberth

Lilly Oesterreich

Ingrid Wenzel

Marko Jahnke

Raphael Wischnewsky

Carsten Lambrecht

Nina Lenkeit

Torsten Heimes

Laura Roncero

Ivonne Dinter

ja-dialog creates value

Awards

Memberships and commitment

This is how we ensure a smooth start to the project

Control is the critical phase in outsourcing. With ja-dialog it always works. We explain why here.

01

Our attitude

02

Process Manager

03

Control timetable

04

IT-Infrastructure

05

Onboarding and Training

06

Ready to go

Why commission ja-dialog as your contact center

Our Blog

Insights instead of facades: The ja-dialog blog

10 years of ja-dialog

Home office in customer service – how it works

AI in customer service: What you should implement now!

Contact

Interested? Simply call or send an e-mail.

Make an appointment for a consultation now

Sie sind dabei, die Seite zu verlassen.

Sie sind dabei, die Seite zu verlassen.

Sie sind dabei, die Seite zu verlassen.

Control is the critical phase in outsourcing.
With ja-dialog it always works. We explain why here.

Interested? Simply call or send an
e-mail.