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Inbound Call Center ja-dialog

We are your customer service

If you are looking for a first-class inbound call center to provide you with the best customer service, ja-dialog will be your reliable partner!

How we create added value for clients

We provide excellent customer service and sales representatives for your company. They handle incoming calls, process inquiries via email, social media, chat and WhatsApp. Your individual requirements are always our top priority. Inbound calls and all other inquiries are in good hands with us!

We are happy to take full responsibility for all customer service inquiries. We structure reasons for contact, identify and define contact points. In addition, we specify system requirements, provide the necessary systems, set them up and train the application of artificial intelligence.

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Leading Employers ja-dialog belongs to the top 1% of employers and is therefore a "Leading Employer". Erfolgsfaktor Familie A member of the company network for family-conscious personnel policy WirtschaftsWoche Best Service in Energy Supply 2021: together with client Badenova freundin Top employers - Germany's most family-friendly companies 2020 Charta der Vielfalt ja-dialog commits to diversity in the workplace as a signatory WirtschaftsWoche - Best Service in Energy Supply 2021: together with client Badenova WirtschaftsWoche - Best service in the banking sector 2020: together with client Sparkassengruppe Focus Top Employer Medium-Sized Businesses 2019 kununu Top Company - Recommended by employees
A certificate
Made in Germany - Service aus Deutschland - Zuverlässigkeit aus der Hauptstadt - Outsourcing Call Center ja-dialog
A certificate
A certificate

Partnerships that inspire

"Unique in speed, flexibility, transparency and above all solution oriented. The partnership with ja-dialog is simply a pleasure." Ivonne Dinter Sales/Service Processes Officer at enviaM

Ivonne Dinter

Sales/Service Processes Officer at enviaM

As a new business segment of Vorwerk, we at Temial are uncompromising in our demands, to offer our customers only the best service and the best experience. ja-dialog has built up our customer service from the basics to social media management in line with our objectives and has also provided and integrated systems. ja-dialog is top-notch and the customer satisfaction and good reviews ratings prove us and our approach right." Laura Roncero Manager Customer Operations at Vorwerk Temial GmbH

Laura Roncero

Manager Customer Operations at Vorwerk Temial GmbH

"Due to their professional setup, ja-dialog has become a renowned partner for us. The specially trained team is distinguished by its great flexibility and meets our high quality requirements for process handling and call management. My team and I appreciate the personal professional contacts for regular coordination. We can rely on a high degree of responsibility and reliability. Jürgen Hornbostel Service provider manager at S-Markt & Mehrwert

Jürgen Hornbostel

Service provider manager at S-Markt & Mehrwert

"ja-dialog has already been an important partner for our multi-channel customer experience since the launch of 1NCE in 2018. In addition to the high level of consulting expertise and a very well-trained and flexible team, what particularly stands out is the extremely low agent turnover. This is an important success factor, especially for a technical B2B product like ours.

In this context, the above-average first contact resolution rate (FCR) that we achieve with ja-dialog should also be emphasized. This performance not only convinces us, but also our customers and partner companies in particular. Kim Juchem COO at 1NCE GmbH

Kim Juchem

COO at 1NCE GmbH

"Better and more diligent than any other call center we have worked with so far. Anabel Eberth Account Manager at REINBOLDROST

Anabel Eberth

Account Manager at REINBOLDROST

"ja-dialog takes over the commercial customer service and 1st-level IT support. With their input and ideas for process improvements, ja-dialog is not only a reliable service provider, but also a valuable business partner." Jörg Feldmann Managing Director at kompaktwerk GmbH

Jörg Feldmann

Managing Director at kompaktwerk GmbH

"ja-dialog works flexibly, reliably and professionally. The colleagues at ja-dialog are not only service providers, but take responsibility, think and help in optimising the process. That makes a real difference."

Nina Lenkeit

Unit Manager at FULFILLERS GmbH

For us as a regional company, friendly customer service is of great importance. With ja-dialog, we can put this into practice. In addition, we achieve our goals of high flexibility and quality with the cooperation."

Marko Jahnke

Division Manager Shared Service Center at Stadtwerke Bitterfeld-Wolfen GmbH

"The cooperation with ja-dialog was very supportive and appreciative from the very beginning. The technical expertise, but also the implementation of the same values and expectations in customer service have convinced me directly. I am looking forward to our continued cooperation!" Ingrid Wenzel Team Lead Customer Success & Service at heycar

Ingrid Wenzel

Team Lead Customer Success & Service at heycar

"The cooperation with ja-dialog in the framework of a B2B outbound project is very pleasant and constructive. Since the people involved in the project worked very closely to our needs right from the start and we were in close communication, we were satisfied with the support at all times." Lilly Oesterreich Project Manager Digital Communication at Paritätischer Gesamtverband

Lilly Oesterreich

Project Manager Digital Communication at Paritätischer Gesamtverband

With ja-dialog we have found a reliable and flexible partner for our B2B acquisition, who is also able to deal with individual and technical problems. In addition to the successful cooperation and an excellent conversion rate, we are also pleased with our partner on a human level, with whom we are happy to continue working beyond the planned test period. Carsten Lambrecht Head of Marketing & Sales Management at SCHOENERGIE GmbH

Carsten Lambrecht

Head of Marketing & Sales Management at SCHOENERGIE GmbH

"ja-dialog thinks along with us, takes full responsibility and always responds flexibly to our requests. Top!" Jasper Böckel Founder and Managing Director at myo

Jasper Böckel

Founder and Managing Director at myo

„Mit ja-dialog haben wir den richtigen Partner für einen schnellen Aufbau unseres mehrsprachigen Call-Center Teams sowohl für die Akquisition als auch für die Betreuung von Bestandskunden gefunden. Wir schätzen den fachlichen Kontakt auf Augenhöhe und teilen die gleichen Werte.“

Raphael Wischnewsky

CEO bei Care24 GmbH

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This is what our Inbound Call Center can do

Inbound-Kundendienst - Gerne mit Cross- und Upsell - Egal ob bekannte Marke oder Start-up
Inbound customer service is welcome with cross-selling and up-selling
Schriftbearbeitung - Alle Kommunikationskanäle
Communication skills
B2B-Vertrieb (Inbound und Outbound) - Wir sprechen Entscheider-Lingo
B2B sales (inbound and outbound)
Technischer Support - Ausgewiesene Spezialisten im Inbound Call Center

Technical support

Gerne auch Chat
Chat
Mehrsprachigkeit - In Berlin kein Problem
Multilingual services
Kundenfeedback und Transparenz zu Kundenkontakten - Ohne läuft es bei uns nicht
Customer feedback and transparency on customer contacts
Künstliche Intelligenz … in der Zukunft des Kundenservices nicht wegzudenken

Artificial intelligence

Versicherung - Vollvermittler nach IDD
Insurance
Mystery Calls
Mystery Calls
WhatsApp Customer Service - Ganz nah am Kunden
WhatsApp Customer Service
Social Media Kundenservice - Der neue Kundenkommunikations-Kanal

Social media customer service

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Susanne Dué-Beckers - Leiterin Vertrieb

Susanne Dué-Beckers

Sales Director

Interested? Simply call or send an e-mail.

For individual advice, please make an appointment.

 

Send us an e-mail or simply call us at:

 

+49 30 / 81 48 92 100

Christoph Baumgärtner - Geschäftsführer
Dr. Christoph Baumgärtner
Managing Director

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Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.

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Sie sind dabei, die Seite zu verlassen.

Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.

 
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