Susanne Dué-Beckers
Sales Director
Interested? Simply call or send an e-mail.
Dr. Christoph Baumgärtner
Managing Director
Managing Director
If you are looking for a first-class inbound call center to provide you with the best customer service, ja-dialog will be your reliable partner!
We provide excellent customer service and sales representatives for your company. They handle incoming calls, process inquiries via email, social media, chat and WhatsApp. Your individual requirements are always our top priority. Inbound calls and all other inquiries are in good hands with us!
We are happy to take full responsibility for all customer service inquiries. We structure reasons for contact, identify and define contact points. In addition, we specify system requirements, provide the necessary systems, set them up and train the application of artificial intelligence.
Really good customer service is an art that only a few have mastered.
The focus is on the person at the other end of the line. You have to listen carefully, build up a connection and address the client's concerns, requests, and needs seriously.
Inbound services are the ideal tool for this
We at ja-dialog have made it our goal to identify the right employees and to inspire them with our values in order to have truly exceptional customer service with every contact coming from our clients.
We believe in the principle of permanent improvement.
There is no system that cannot be improved, what matters is to continuously question yourself and what you do, how you do it and why you do it.
This is how champions are made. That's why we have a toolbox of methods for a continuous improvement process in customer service. Whether it's inbound calls, e-mail inquiries or chats, all processes are regularly put to the test.
This is how we achieve success for you as a client.
ja-dialog is one of the few service providers in this industry that is owner-managed.
The advantages for cooperation are clear: We offer a consistent contact-person with decision-making authority. This allows us to quickly expand your customer service to other communication channels, take flexible decisions, and align the company in a long-term and stable manner.
With us as an inbound call center partner, you will have more time for your core business and to develop new visions.
Working with us can also be stressful, partly because we strive to provide the best customer service. Operating the cloud telephony system, handling incoming calls, social media contacts and working from home are part of the challenge.
We don’t want to change that and we cannot. Therefore, it is even more important for us that our colleagues work in a pleasant environment. We accept everyone just as they are.
Sustainable call center outsourcing only works if we can provide a good and stable team. That is why we make every effort to maintain a warm and friendly atmosphere. With us, colleagues quickly become good acquaintances, or even friends.
Most companies are good at defining customer value. However, few look at the people who deliver the customer value.
For us, both are at the top of the list: the customers, their values and needs, as well as the values and needs of our colleagues.
One cannot exist without the other.
Laura Roncero
Manager Customer Operations at Vorwerk Temial GmbH
Jürgen Hornbostel
Service provider manager at S-Markt & Mehrwert
Kim Juchem
COO at 1NCE GmbH
Jörg Feldmann
Managing Director at kompaktwerk GmbH
Marko Jahnke
Division Manager Shared Service Center at Stadtwerke Bitterfeld-Wolfen GmbH
Ingrid Wenzel
Team Lead Customer Success & Service at heycar
Lilly Oesterreich
Project Manager Digital Communication at Paritätischer Gesamtverband
Carsten Lambrecht
Head of Marketing & Sales Management at SCHOENERGIE GmbH
Raphael Wischnewsky
CEO bei Care24 GmbHSusanne Dué-Beckers
Sales Director
Sie sind dabei, die Seite zu verlassen.
Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.
Sie sind dabei, die Seite zu verlassen.
Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.
Sie sind dabei, die Seite zu verlassen.
Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.