Contact-Center ja-dialog
We are your customer service.
Your vision is the best customer service and you are looking for a reliable partner? You found him:
We are your partner!
Request a quote now
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Three steps to a successful partnership
01
Quick request
02
Receive an offer
03
Hire the best customer service and be amazed at how much relief working with ja-dialog brings
Services
Classic B2C support, cross- and upselling and B2B service.
and industries of all kinds of company sizes.
Inbound and outbound, WhatsApp, chat, tickets, email.
Testimonials
Partnerships that inspire
„Nach einem reibungslosem Wissenstransfer hat ja-dialog einen umfassenden Qualitätsmanagementprozess aufgesetzt, der mich vollständig überzeugt hat. Die Qualitätsergebnisse spiegeln mir wider, dass unsere Kunden bei ja-dialog in den besten Händen sind. So können wir gemeinsam unsere Kunden begeistern.“
Christine Haase
Leiterin Service Center Innendienst
“The ja-dialog team supports quickly and hands-on. Not a theory, but pragmatic implementation with immediate effect - also in the area of AI. ja-dialog knows the levers and knows where to start.”
Ralf Steffens
CEO DNS:NET Internet Service GmbH
Bülent Hartung
Head of customer service at Deutsche Giganetz GmbH
„ja-dialog has been an important partner
with whom we have been providing customer service for savings banks for 5 years.
In all aspects ja-dialog is a good partner,
Unbeatable in terms of speed and thoughtfulness.“
Christina Martin
COO at
S-Markt & Mehrwert
Jörg Feldmann
Managing Director at
kompaktwerk GmbH
Jasper Böckel
Founder and Managing Director
at myo
Anabel Eberth
Account manager at
REINBOLDROST
Lilly Oesterreich
Project Manager Digital Communication at Paritätischer Gesamtverband
Ingrid Wenzel
Team Lead Customer Success & Service at heycar
Marko Jahnke
Division Manager Shared Service Center at Stadtwerke Bitterfeld-Wolfen GmbH
Raphael Wischnewsky
CEO at Care24 GmbH
Carsten Lambrecht
Head of Marketing & Sales Management at SCHOENERGIE GmbH
Nina Lenkeit
Head of unit at
FULFILLERS GmbH
Torsten Heimes
Director Customer Experience 1NCE GmbH
Laura Roncero
Customer Experience & Sales Support Manager
from Nexaro, a Vorwerk brand
Ivonne Dinter
Sales/Service Processes
Officer at enviaM
ja-dialog creates value
Clients appreciate that we contribute to shaping processes, are capable of making decisions at all levels, and respond quickly.
- We think along
– We take responsibility
– We continuously strive for improvements in the process
At ja-dialog we are united by a special spirit: we enter into a partnership with every client; hereby each of our employees takes responsibility for success.
Awards
- One of the 1,200 "Most Wanted Employers 2024" - ZEIT Publishing Group
- "Fairness First 2024" - German Innovation Institute for Sustainability and Digitalization in cooperation with DUP Unternehmer
- "Leading Employer 2024" - Institute of Research & Data Aggregation
- "Top Company Award 2024" - kununu
- "Top Company Award 2023" - kununu
- "Best service in the energy supply sector 2021! - WirtschaftsWoche, awarded together with our client Badenova
- "Best service in the energy supply sector 2020! - WirtschaftsWoche, awarded together with our client Badenova
- "Best Service in Banking 2020" - awarded by WirtschaftsWoche, together with our client, the Sparkassen Group
- Among the "Top Ten Most Family-Friendly Companies 2020" - freundin and kununu
- "Top employers in medium-sized businesses 2019" - Focus
Memberships and commitment
- Customer Service & Call Center Association Germany e.V. (CCV)
- Diversity Charter - for more diversity in the world of work
- Industry Code of Conduct for the Customer Service and Contact Center Industry
- Family as a success factor - member of the corporate network for family-friendly personnel policies
- Network of the best
- ja-dialog code to anchor fair and responsible action
This is how we ensure a smooth start to the project
Control is the critical phase in outsourcing.
With ja-dialog it always works. We explain why here.
01
Our attitude
We see it as our responsibility to ensure that the integration and start of the project go ahead without any problems. It is our responsibility to collect the necessary data.
02
Process Manager
In addition to the project management, we employ an experienced process manager for the integration phase. He monitors and coordinates the entire process up to the start of the project.
03
Control timetable
We use an integration roadmap with checklists that covers all steps from the first kick-off meeting to the start of regular operations. This is how we ensure that nothing is forgotten.
04
IT-Infrastructure
We start setting up the technical systems in a timely manner and ensure a connection to the client's systems. At the same time, we prepare the reporting system (forecast, KPIs, etc.).
05
Onboarding and Training
Based on a dedicated requirements profile, we recruit motivated employees (internal and external) who are trained by the client or by our own team of trainers.
06
Ready to go
The project starts on the agreed date. From this point on, we measure the quality of customer advice and continuously work on optimizing the processes.
Why commission ja-dialog as your contact center
Advantages for clients:
+ More flexibility
+ Scalability
+ Focus on core activities
We guarantee greater efficiency and measurably higher quality in customer service. We provide input on processes, systems and customer interactions so that our clients can catch up with the best in their industry.
Our Blog
Insights instead of facades: The ja-dialog blog
Home office in customer service – how it works
4 min. reading time
AI in customer service: What you should implement now!
3 min reading time