Your vision is the best customer service, and you're looking for a reliable partner?

You've found it:

We are your customer service and more


500 colleagues
from 30 countries
provide the best

Customer Service

in 10 languages across all
channels for many

sectors and projects
from 5 to 50 FTE

CX Consulting

Cost reduction
Quality optimization
Process improvement

Onshore,
Nearshore,
Offshore

Berlin
Bitterfeld-Wolfen
Prishtina
Asunción

Digitale
Transformation

Umsetzbarkeitanalysen
KI-Entwicklung
KI-Anwendung

Employees
0
ongoing Projects
0
Million processes per year
0
Nationalities
0
Languages
0
Service hours performed
0

Partnerships that inspire

Takes Responsibility for You:

Nico Eisenreich

Chairman of the Management Board of the ja-dialog Group

Until 2022: Managing Director of Capita DE 30+ clients, 1,500 employees
Until 2014: Managing Director of Perry & Knorr (now Webhelp)
Diploma in Business Administration

Dr. Christoph Baumgärtner

Managing Director for Business Development and Sales

Until 2014: Managing Director of Perry & Knorr Group (now Webhelp)
Until 2005: Managing Director of several mechanical engineering companies Consultant Bain & Company
PhD Cambridge University

Maribel Pietzner

Managing Director and Site Manager of ja-dialog Wolfen

Until 2017: Management positions at the buw Group (now Concentrix)
Most recently: Site Manager in Halle, 800+ employees Diploma in Business Administration (VWA)

Norman Schumann

Managing Director and Site Manager of ja-dialog Berlin

Until 2018: Management positions at CCC (now Telus International) and buw
Most recently: Project Lead for Vodafone (200 employees) State Examination in Education

Angela Janzen

Managing Director and Site Manager of ja-dialog Paraguay

Until 2023: Managing Director of Rovia SA (now ja-dialog Paraguay)
Until 2019: Management of Inhouse Customer Service for a local medium-sized company MBA and BA in Tourism & Hospitality

Duron Nushi

Managing Director and Location Manager of ja-dialog Kosovo

Until 2024: Managing Director of Innova BPO Service L.L.C. (now ja-dialog Kosovo)
Until 2021: Management positions at Teleperformance, most recently as Deputy Location Manager (250 employees) BA in Management and Marketing

Awards

„Most Wanted Employer 2024″

ZEIT Verlagsgruppe


„Fairness First 2024″

German Institute for Innovation in Sustainability and Digitalization,
in cooperation with DUP Unternehmer.


„Leading Employer 2024″

Institute of Research & Data Aggregation


„Top Company Award 2024″

kununu


„Top Company Award 2023″

kununu


„Bester Service im Bereich
Energieversorgung 2021!“

WirtschaftsWoche, awarded together with our client Badenova.


„Bester Service im Bereich
Energieversorgung 2020!“

WirtschaftsWoche, awarded together with our client Badenova.


„Bester Service in Bereich Banken 2020″

awarded by WirtschaftsWoche, together with our client,
the Sparkassen Group.


Ranked among the „Top Ten Family-Friendly Companies 2020"

freundin und kununu


„Top Employer Small and Medium-Sized Enterprises 2019"

Focus

Memberships and commitment

Customer Service & Call Center Verband – Deutschland e.V. (CCV)

Charter of Diversity: For Diversity in the Workplace

Industry Code of the Customer Service and Contact Center Sector

Success Factor Family – Member of the Corporate Network for Family-Friendly HR Policies

Network of the best

ja-dialog code to anchor fair and responsible action

We deliver first-class customer service. For this, we rely on highly motivated people and the precise use of state-of-the-art technologies.

Are you interested?

Nico Eisenreich

Chairman of the Management Board of the ja-dialog Group

Request an offer now

Three steps to a successful partnership

Submit your inquiry.

Receive an offer.

Hire the best customer service and be amazed at how much relief partnering with ja-dialog can bring.

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Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.

Sie sind dabei, die Seite zu verlassen.

Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.

Sie sind dabei, die Seite zu verlassen.

Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.