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Partnerships that inspire
"Unique in speed, flexibility, transparency and above all solution oriented. The partnership with ja-dialog is simply a pleasure."
Ivonne Dinter Sales/Service Processes Officer at enviaM
As a new business segment of Vorwerk, we at Temial are uncompromising in our demands, to offer our customers only the best service and the best experience. ja-dialog has built up our customer service from the basics to social media management in line with our objectives and has also provided and integrated systems. ja-dialog is top-notch and the customer satisfaction and good reviews ratings prove us and our approach right."
Laura Roncero Manager Customer Operations at Vorwerk Temial GmbH
Laura Roncero
Manager Customer Operations at Vorwerk Temial GmbH
"Due to their professional setup, ja-dialog has become a renowned partner for us. The specially trained team is distinguished by its great flexibility and meets our high quality requirements for process handling and call management. My team and I appreciate the personal professional contacts for regular coordination. We can rely on a high degree of responsibility and reliability.
Jürgen Hornbostel Service provider manager at S-Markt & Mehrwert
"ja-dialog has already been an important partner for our multi-channel customer experience since the launch of 1NCE in 2018. In addition to the high level of consulting expertise and a very well-trained and flexible team, what particularly stands out is the extremely low agent turnover. This is an important success factor, especially for a technical B2B product like ours.
In this context, the above-average first contact resolution rate (FCR) that we achieve with ja-dialog should also be emphasized. This performance not only convinces us, but also our customers and partner companies in particular. Kim Juchem COO at 1NCE GmbH
In this context, the above-average first contact resolution rate (FCR) that we achieve with ja-dialog should also be emphasized. This performance not only convinces us, but also our customers and partner companies in particular. Kim Juchem COO at 1NCE GmbH
Kim Juchem
COO at 1NCE GmbH
"Better and more diligent than any other call center we have worked with so far.
Anabel Eberth Account Manager at REINBOLDROST
Anabel Eberth
Account Manager at REINBOLDROST
"ja-dialog takes over the commercial customer service and 1st-level IT support. With their input and ideas for process improvements, ja-dialog is not only a reliable service provider, but also a valuable business partner."
Jörg Feldmann Managing Director at kompaktwerk GmbH
Jörg Feldmann
Managing Director at kompaktwerk GmbH
"ja-dialog works flexibly, reliably and professionally. The colleagues at ja-dialog are not only service providers, but take responsibility, think and help in optimising the process. That makes a real difference."
Nina Lenkeit
Unit Manager at FULFILLERS GmbH
For us as a regional company, friendly customer service is of great importance. With ja-dialog, we can put this into practice. In addition, we achieve our goals of high flexibility and quality with the cooperation."
Marko Jahnke
Division Manager Shared Service Center at Stadtwerke Bitterfeld-Wolfen GmbH
"The cooperation with ja-dialog was very supportive and appreciative from the very beginning. The technical expertise, but also the implementation of the same values and expectations in customer service have convinced me directly. I am looking forward to our continued cooperation!"
Ingrid Wenzel Team Lead Customer Success & Service at heycar
Ingrid Wenzel
Team Lead Customer Success & Service at heycar
"The cooperation with ja-dialog in the framework of a B2B outbound project is very pleasant and constructive. Since the people involved in the project worked very closely to our needs right from the start and we were in close communication, we were satisfied with the support at all times."
Lilly Oesterreich Project Manager Digital Communication at Paritätischer Gesamtverband
Lilly Oesterreich
Project Manager Digital Communication at Paritätischer Gesamtverband
With ja-dialog we have found a reliable and flexible partner for our B2B acquisition, who is also able to deal with individual and technical problems. In addition to the successful cooperation and an excellent conversion rate, we are also pleased with our partner on a human level, with whom we are happy to continue working beyond the planned test period.
Carsten Lambrecht Head of Marketing & Sales Management at SCHOENERGIE GmbH
"ja-dialog thinks along with us, takes full responsibility and always responds flexibly to our requests. Top!"
Jasper Böckel Founder and Managing Director at myo
Jasper Böckel
Founder and Managing Director at myo
„Mit ja-dialog haben wir den richtigen Partner für einen schnellen Aufbau unseres mehrsprachigen Call-Center Teams sowohl für die Akquisition als auch für die Betreuung von Bestandskunden gefunden. Wir schätzen den fachlichen Kontakt auf Augenhöhe und teilen die gleichen Werte.“
Raphael Wischnewsky
CEO bei Care24 GmbH
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This is what our Inbound Call Center can do
Inbound customer service is welcome with cross-selling and up-selling
Egal ob bekannte Marke oder Start-up
Whether a well-known brand or a start-up
Your customer service calls are in the best hands with us. ja-dialog offers award-winning customer service (WiWo 2020) for well-known brands and start-ups - also with very successful exploitation of cross- and up-selling potentials. We also successfully handle special topics such as insurance, utilities, tourism, etc. In doing so, we are assisted by our competent mastery of market-standard customer service tools (Salesforce, Zendesk, Pipedrive, etc.) as well as industry-specific tools (SAP and client tools based on it, Amadeus, Toma, etc.) and our professional and sustainable quality management through experienced quality managers and proven quality processes.
Technical support
Proven specialists in the inbound call center business
You can safely hand over your technical support to ja-dialog. We provide reliable support for your customers - even for complex and small-scale IT service issues. We start with first level and then qualify to second-level.
Customer feedback and transparency on customer contacts
We can't do it without
In our inbound call center, customer service thrives on continuous development and improvement. That's why we provide you with daily figures for the previous day (with real-time monitor on request) and weekly analyses of quality, reasons for contact and special features of customer contacts. We have tried-and-tested standards for this, but we are just as happy to comply with yours
Artificial intelligence.
Mystery Calls
Mystery Calls
If it is important for you to know whether your employees and service providers are implementing your specifications in customer contact and if an external evaluation is important to you beyond the normal testing tools, we support you with the conceptual design and implementation of mystery calls. Our experienced Quality Department will also be happy to take over the evaluation and presentation of the results. Their ambition is to provide optimally calibrated and incontestable evaluations and additionally input to your CIP (Continual improvement process).
Communication skills
All communication channels
Whether your customers contact you by phone, chat, WhatsApp or email: We make sure your customers are satisfied. To this end, we also sometimes resort to a phone call to clarify an email or two.
Chat
Happy to Chat too
ja-dialog creates live chat with and without sales components - also in combination with service hotlines, WhatsApp and written correspondence. If you are looking for someone who knows how to set up and train chatbots, then we are the right contact for you.
Artificial intelligence
... indispensable in the future of customer service
In inbound calls, one would expect a human voice, but especially in written form, AI is the future. To offer you the best AI addition to your customer service, we work with partners and their systems, which we would be happy to introduce to you. When it comes to the concrete introduction of, for example, training chatbots, we come back into play and handle it for you with competence and at a favourable rate.
WhatsApp Customer Service
Very close to the customer
WhatsApp is the better chat. We would be happy to discuss with you why this is the case for you and your customers and how you can further increase customer satisfaction. Of course, our inbound call center also supports you in the selection of systems and providers.
B2B sales (inbound and outbound)
We speak decision making lingo
To support your B2B sales, we have a small team of experts who are well-versed in topics such as sign-on generation, appointment setting, pre-sales, product demo and specialty product sales. Even with a high call volume, we will be there for you.
Multilingual services
Available in Berlin
Would you like to be able to answer incoming calls and inquiries in several languages? That is not a problem for our agents. So far, we have not come across any language that we could not handle with native speakers in our Berlin Call Center.
Insurance
Full broker according to IDD
As an IDD-compliant service provider (insurance broker according to §34d GewO), inbound and outbound insurance sales are our daily business. Of course, in this case we invoice without sales tax. This is a cost advantage for you as a client.
Social media customer service
The new customer communication channel
More and more customers are using social media as a contact medium. This allows them to address their problems better and faster. We at the ja-dialog inbound call center make sure that you can only achieve good ratings and benefits in this way. Through customer service we make sure to respond correctly depending on the situation and speak the language of social media.
Susanne Dué-Beckers
Sales Director
Interested? Simply call or send an e-mail.
Dr. Christoph Baumgärtner
Managing Director
Managing Director
