About us
We are your customer service.
ja-dialog was founded in Berlin in 2014, followed by further locations in Wolfen and Asunción (Paraguay). Today ja-dialog employs 500 people and works for more than 20 clients in ten languages. Successful as a classic customer service provider and full-service provider that manages complete packages including the integration of other service providers and AI applications.
ja-dialogue takes responsibility. This is what the owners stand for: Nico Eisenreich, Dr. Christoph Baumgärtner, Angela Janzen, Maribel Pietzner and Norman Schumann.
ja-dialog
Continuously improve customer service
We believe in the principle of permanent improvement.
That there is no system that cannot be improved. That it is important to constantly question yourself and everything you do. That is how champions are created.
We have a method kit: CX full potential with AI, service setup blueprint, CX mapping and a systematic improvement process that includes all aspects of customer service.
We put everything to the test on a regular basis. That's what makes us successful.
Owner-managed and oriented towards long-term partnerships
ja-dialog is owner-managed. That's why we promise our clients: A decision-maker is always available. Services can be easily adjusted and customer service can be quickly expanded to include other communication channels if desired.
With us as your contact center, you have more time for operational business and developing new visions.
ja-dialog
Doing a good job, having a good time: we combine both
Working with us can sometimes be stressful - also because we strive to offer the best customer service. Operating the cloud telephone system, answering incoming calls, solving problems under time pressure, maintaining social media contacts and organizing yourself in the home office, while always remaining friendly and courteous, all of this requires concentration and strength. We don't want to and can't change that.
It is therefore all the more important to us that our colleagues work in a pleasant environment.
Sustainable contact center outsourcing only works with a stable and reliable team. That is why we try very hard to maintain a family and friendly relationship. We accept everyone as they are. With us, colleagues quickly become good acquaintances or friends.
Customer Value and Other Values
Most are good at defining customer value. However, few people look at the people who deliver customer value.
For us, both are at the top of the list: the customers, their values and needs, and the values and needs of our colleagues.
One doesn't work without the other.
For us, both are at the top of the list: the customers, their values and needs, and the values and needs of our colleagues.
One doesn't work without the other.
ja-dialog
We are your customer service:
Angela
My goal is to create jobs in an efficient corporate structure and provide excellent service from Paraguay to the world, strengthening the country brand. With ja-dialog I have found the perfect partner to achieve this! Finding a company that shares my vision is the cornerstone to be able to be myself and generate successful results.
My goal is to create jobs in an efficient corporate structure and provide excellent service from Paraguay to the world, strengthening the country brand. With ja-dialog I have found the perfect partner to achieve this! Finding a company that shares my vision is the cornerstone to be able to be myself and generate successful results.
Christian
In addition to a modern leadership culture and honest communication among each other, I really honour the appreciation for all employees. The great colleagues, numerous events and offers for employees and lots of fun are the icing on the cake. I don't regret for a second having chosen ja-dialog.
In addition to a modern leadership culture and honest communication among each other, I really honour the appreciation for all employees. The great colleagues, numerous events and offers for employees and lots of fun are the icing on the cake. I don't regret for a second having chosen ja-dialog.
Christoph
I stand for treating customers like friends. I learned this approach from my first employer, where Fred Reichheld invented the NPS (Net Promoter Score) over 20 years ago. The NPS describes precisely the principle of friendship as the key to long-term customer loyalty.
I stand for treating customers like friends. I learned this approach from my first employer, where Fred Reichheld invented the NPS (Net Promoter Score) over 20 years ago. The NPS describes precisely the principle of friendship as the key to long-term customer loyalty.
Erika
The customer service field is a very fast-paced environment where there is always a lot of turnovers. Always new colleagues and new projects. For me, this is a great challenge - always boing open to something new and actively helping to shape the projects. What I like about ja-dialog is the family-like atmosphere and the respectful way people treat each other. Looking back on my other experiences at other stations, I have experienced other things. At the beginning, it was also not easy for me to get used to or adjust to this kind of environment.
The customer service field is a very fast-paced environment where there is always a lot of turnovers. Always new colleagues and new projects. For me, this is a great challenge - always boing open to something new and actively helping to shape the projects. What I like about ja-dialog is the family-like atmosphere and the respectful way people treat each other. Looking back on my other experiences at other stations, I have experienced other things. At the beginning, it was also not easy for me to get used to or adjust to this kind of environment.
Norman
I appreciate ja-dialog as an owner-managed company with flat hierarchies, short decision-making processes and a high level of flexibility and agility. Unfortunately, this family-like atmosphere and the numerous opportunities for creativity were lost in my last company during the transfer from a German medium-sized company to a global corporation. That’s why I am even more excited every day to make my location with all its wonderful people and customer service topics even better.
I appreciate ja-dialog as an owner-managed company with flat hierarchies, short decision-making processes and a high level of flexibility and agility. Unfortunately, this family-like atmosphere and the numerous opportunities for creativity were lost in my last company during the transfer from a German medium-sized company to a global corporation. That’s why I am even more excited every day to make my location with all its wonderful people and customer service topics even better.
Karim
Thanks to my many years of experience in various areas of the call centre industry, I was able to choose ja-dialog as my new employer quite quickly. The exciting and varied activities in my project at the time, coupled with friendly colleagues and superiors, convinced me at the time. I particularly appreciate the opportunities for further development and would like to emphasise that my employer also acts in the interests of its employees when making fast-moving decisions, such as during the coronavirus pandemic.
Thanks to my many years of experience in various areas of the call centre industry, I was able to choose ja-dialog as my new employer quite quickly. The exciting and varied activities in my project at the time, coupled with friendly colleagues and superiors, convinced me at the time. I particularly appreciate the opportunities for further development and would like to emphasise that my employer also acts in the interests of its employees when making fast-moving decisions, such as during the coronavirus pandemic.
Carlotta
My name is Carlotta and I come from Italy. Thanks to my many years of experience in customer service, both in Italy and in Germany, I was able to choose ja-dialog as my new employer quite quickly. I am part of a really great international team in which I have integrated myself immediately. The opportunity to work from home has helped me to organise my work-life balance better. But I still come into the office sometimes to enjoy the atmosphere and to meet my colleagues. In general, I can say that I feel very comfortable and am glad that I said YES.
My name is Carlotta and I come from Italy. Thanks to my many years of experience in customer service, both in Italy and in Germany, I was able to choose ja-dialog as my new employer quite quickly. I am part of a really great international team in which I have integrated myself immediately. The opportunity to work from home has helped me to organise my work-life balance better. But I still come into the office sometimes to enjoy the atmosphere and to meet my colleagues. In general, I can say that I feel very comfortable and am glad that I said YES.
Steffen
I say yes because I like the company's values, such as the quality of customer service and the family environment. Even in times of crisis, I can rely on having a secure job.
I say yes because I like the company's values, such as the quality of customer service and the family environment. Even in times of crisis, I can rely on having a secure job.
Franziska
I started my training as a "service specialist for dialog marketing" in August. When I applied, I knew from the beginning that it would be fun and that I would learn a lot here. I'm looking forward to further collaboration and new projects with my colleagues.
I started my training as a "service specialist for dialog marketing" in August. When I applied, I knew from the beginning that it would be fun and that I would learn a lot here. I'm looking forward to further collaboration and new projects with my colleagues.
Sebastian
Here at ja-dialog, we have a great team of colleagues, who live and breathe customer service with a lot of experience and really know how to handle the business around it. That’s what makes work fun. I, for one, am happy to be here.
Here at ja-dialog, we have a great team of colleagues, who live and breathe customer service with a lot of experience and really know how to handle the business around it. That’s what makes work fun. I, for one, am happy to be here.
Maribel
I can totally fulfil my potential at ja-dialog. For me, this means that I can stand behind customer service with heart, passion and professionalism. And as a site manager for ja-dialog, I stand as a fair and reputable employer in my home region of Bitterfeld. Previously, I managed a site of 800 employees. It was a big step to build up ja-dialog Wolfen from the very first customer advisor. I have never regretted the decision to make this new beginning with ja-dialog.
I can totally fulfil my potential at ja-dialog. For me, this means that I can stand behind customer service with heart, passion and professionalism. And as a site manager for ja-dialog, I stand as a fair and reputable employer in my home region of Bitterfeld. Previously, I managed a site of 800 employees. It was a big step to build up ja-dialog Wolfen from the very first customer advisor. I have never regretted the decision to make this new beginning with ja-dialog.
Thomas
Ich bin ein Mitarbeiter "der ersten Stunde": von den Anfängen mit 20 Mitarbeitern, fast noch auf einer Baustelle, bis zu mehr als 150 Mitarbeitern auf einer ganzen Etage des imposanten Wolfener Rathauses. In der ganzen Zeit gab es Höhen und Tiefen. Die Höhen haben wir gefeiert und die Tiefen diskutiert - und Lösungen gesucht und gefunden. Und zwar alle gemeinsam. Der Zusammenhalt und das Miteinander unter den Kollegen auf allen Ebenen ist Spitze. Ich, als ein schon etwas älterer Mitarbeiter habe die gleichen Chancen, wie ein junger Kollege. Alles in allem ein super Arbeitsplatz. Es freut mich ein Teil dieses Teams zu sein.
Ich bin ein Mitarbeiter "der ersten Stunde": von den Anfängen mit 20 Mitarbeitern, fast noch auf einer Baustelle, bis zu mehr als 150 Mitarbeitern auf einer ganzen Etage des imposanten Wolfener Rathauses. In der ganzen Zeit gab es Höhen und Tiefen. Die Höhen haben wir gefeiert und die Tiefen diskutiert - und Lösungen gesucht und gefunden. Und zwar alle gemeinsam. Der Zusammenhalt und das Miteinander unter den Kollegen auf allen Ebenen ist Spitze. Ich, als ein schon etwas älterer Mitarbeiter habe die gleichen Chancen, wie ein junger Kollege. Alles in allem ein super Arbeitsplatz. Es freut mich ein Teil dieses Teams zu sein.
Franziska
I joined ja-dialog a year ago. A friend told me about her new job, which made me curious. Even the interview was very relaxed and informative. I work with customers every day in the sensitive financial sector. This meant that I had great confidence in myself and my work right from the start. Rarely have I felt so comfortable with an employer. I enjoy going to work and particularly appreciate the family-friendly atmosphere. We are a super nice team, arrangements work perfectly. I am very happy with my decision to work here every day.
I joined ja-dialog a year ago. A friend told me about her new job, which made me curious. Even the interview was very relaxed and informative. I work with customers every day in the sensitive financial sector. This meant that I had great confidence in myself and my work right from the start. Rarely have I felt so comfortable with an employer. I enjoy going to work and particularly appreciate the family-friendly atmosphere. We are a super nice team, arrangements work perfectly. I am very happy with my decision to work here every day.
Stefan
I have been working for ja-dialog for over 2 years now and am happy to work for a company where mutual respect and appreciation for colleagues is not just a slogan, but is lived daily. It's fun to work together with colleagues and supervisors and in the fairly short time these have developed into a number of friendships.
I have been working for ja-dialog for over 2 years now and am happy to work for a company where mutual respect and appreciation for colleagues is not just a slogan, but is lived daily. It's fun to work together with colleagues and supervisors and in the fairly short time these have developed into a number of friendships.
André
For me, working for ja-dialog as a trainer means an exciting, varied and creative work environment. Exciting- You never know in the morning what surprises the day has in store for you. Varied- Not only through processes and adaptations that are trained, but also through the people you work with. Creative - How do you prepare training sessions and which of the many programs (company training portal, via teams, flipchart, PowerPoint, etc.) do you use?
For me, working for ja-dialog as a trainer means an exciting, varied and creative work environment. Exciting- You never know in the morning what surprises the day has in store for you. Varied- Not only through processes and adaptations that are trained, but also through the people you work with. Creative - How do you prepare training sessions and which of the many programs (company training portal, via teams, flipchart, PowerPoint, etc.) do you use?
Yvonne
Initially it was just a job, but even at the interview I quickly realised that it could become more. There are many opportunities here and the humanity and well-being of the employees is very important here. Even in Corona times, we found the opportunity to continue working from home - home office, with an outstanding, initially difficult way of communicating - but we also mastered this together. Solutions are being created. The team and ja-dialog are my "little second family", I like being here and can develop to my full potential.
Initially it was just a job, but even at the interview I quickly realised that it could become more. There are many opportunities here and the humanity and well-being of the employees is very important here. Even in Corona times, we found the opportunity to continue working from home - home office, with an outstanding, initially difficult way of communicating - but we also mastered this together. Solutions are being created. The team and ja-dialog are my "little second family", I like being here and can develop to my full potential.
Jana
As team leader, I make sure that our employees can identify with the company. First and foremost, this includes promoting a sense of togetherness by organizing team-building events. Bullying and "bossy tones" are not welcome here; instead, flat hierarchies and respectful cooperation form the basis for a good team atmosphere in our company.
As team leader, I make sure that our employees can identify with the company. First and foremost, this includes promoting a sense of togetherness by organizing team-building events. Bullying and "bossy tones" are not welcome here; instead, flat hierarchies and respectful cooperation form the basis for a good team atmosphere in our company.
Sven
"Chopping wood is so popular because you can see success immediately in this activity." (Albert Einstein) As a project and process manager, the diversity and individuality of our clients is the most exciting aspect of my job. Successfully implementing projects, continuously improving and seeing them grow, is what makes my work so unique. Every single person in the company contributes to the success. Together as a team, we achieve the goal of meeting the requirements of our clients and their customers at highest quality.
"Chopping wood is so popular because you can see success immediately in this activity." (Albert Einstein) As a project and process manager, the diversity and individuality of our clients is the most exciting aspect of my job. Successfully implementing projects, continuously improving and seeing them grow, is what makes my work so unique. Every single person in the company contributes to the success. Together as a team, we achieve the goal of meeting the requirements of our clients and their customers at highest quality.
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Testimonials
Partnerships that inspire
“The ja-dialog team supports quickly and hands-on. Not a theory, but pragmatic implementation with immediate effect - also in the area of AI. ja-dialog knows the levers and knows where to start.”
Ralf Steffens
CEO DNS:NET Internet Service GmbH
"In my 30 years in the industry, ja-dialog is the first service provider to promise me 15 FTE and even deliver 17 FTE. Very good."
Bülent Hartung
Head of customer service at Deutsche Giganetz GmbH
„ja-dialog has been an important partner
with whom we have been providing customer service for savings banks for 5 years.
In all aspects ja-dialog is a good partner,
Unbeatable in terms of speed and thoughtfulness.“
Christina Martin
COO at
S-Markt & Mehrwert
"ja-dialog takes over the commercial customer service and 1st-level IT support. With their input and ideas for process improvements, ja-dialog is not only a reliable service provider, but also a valuable business partner."
Jörg Feldmann Managing Director at kompaktwerk GmbH
Jörg Feldmann
Managing Director at
kompaktwerk GmbH
"ja-dialog thinks along with us, takes full responsibility and always responds flexibly to our requests. Top!"
Jasper Böckel Founder and Managing Director at myo
Jasper Böckel
Founder and Managing Director
at myo
"Better and more diligent than any other call center we have worked with so far.
Anabel Eberth Account Manager at REINBOLDROST
Anabel Eberth
Account manager at
REINBOLDROST
"The cooperation with ja-dialog in the framework of a B2B outbound project is very pleasant and constructive. Since the people involved in the project worked very closely to our needs right from the start and we were in close communication, we were satisfied with the support at all times."
Lilly Oesterreich Project Manager Digital Communication at Paritätischer Gesamtverband
Lilly Oesterreich
Project Manager Digital Communication at Paritätischer Gesamtverband
"The cooperation with ja-dialog was very supportive and appreciative from the very beginning. The technical expertise, but also the implementation of the same values and expectations in customer service have convinced me directly. I am looking forward to our continued cooperation!"
Ingrid Wenzel Team Lead Customer Success & Service at heycar
Ingrid Wenzel
Team Lead Customer Success & Service at heycar
"For us as a regional company, friendly customer service is of great importance. With ja-dialog, we can put this into practice. In addition, we achieve our goals of high flexibility and quality with the cooperation."
Marko Jahnke
Division Manager Shared Service Center at Stadtwerke Bitterfeld-Wolfen GmbH
"With ja-dialog, we have found the right partner to quickly build up our multilingual call centre team for both the acquisition and support of existing customers. We appreciate the professional contact at eye level and share the same values.“
Raphael Wischnewsky
CEO at Care24 GmbH
With ja-dialog we have found a reliable and flexible partner for our B2B acquisition, who is also able to deal with individual and technical problems. In addition to the successful cooperation and an excellent conversion rate, we are also pleased with our partner on a human level, with whom we are happy to continue working beyond the planned test period.
Carsten Lambrecht Head of Marketing & Sales Management at SCHOENERGIE GmbH
Carsten Lambrecht
Head of Marketing & Sales Management at SCHOENERGIE GmbH
"ja-dialog works flexibly, reliably and professionally. The colleagues at ja-dialog are not only service providers, but take responsibility, think and help in optimising the process. That makes a real difference."
Nina Lenkeit
Head of unit at
FULFILLERS GmbH
"With a high level of expertise, professionalism and humanity, ja-dialog has been supporting us since 2018 and has played a key role in shaping the customer experience at 1NCE as an indispensable partner. ja-dialog now provides an outstanding service for 1NCE in over 10 languages and inspires our customers around the globe."
Torsten Heimes
Director Customer Experience 1NCE GmbH
"ja-dialog is an excellent customer service partner.
I have been working with ja-dialog for 5 years in my various roles in the Vorwerk Group.
It has always been a good fit:
ja-dialog is sociable, delivers quality and solves issues."
Laura Roncero
Customer Experience & Sales Support Manager
from Nexaro, a Vorwerk brand
"Unique in speed, flexibility, transparency and above all solution oriented. The partnership with ja-dialog is simply a pleasure."
Ivonne Dinter Sales/Service Processes Officer at enviaM
Ivonne Dinter
Sales/Service Processes
Officer at enviaM
