CALL CENTER SERVICE PROVIDERS
The assignment of a service company to handle various internal activities, from taking over customer support to handling correspondence or even acquiring new customers, has been successfully carried out by companies for decades.
The advantages of an inbound call center for you include complete handling of your contracted services, from staff recruitment to the management and reporting of the relevant key figures. This leaves you more time to focus on marketing your product or service, while the call center takes care of your customers and addresses their concerns. Above all, however, it is evident that outsourcing usually offers immense financial added value for your company.
WHO IS JA-DIALOG?
ja-dialog is an owner-managed call center founded in 2014 by Dr. Christoph Baumgärtner.Initially located in Berlin ja-dialog has a clear focus on inbound services. In 2018, we opened our second location in Wolfen and since then we have grown to a medium-sized company with around 500 employees. Our diverse clients trust us as a longstanding and respected partner, known for the excellent service provided by our skilled workforce.
WHAT IS AN INBOUND CALL CENTER?
An inbound call center handles any incoming customer communication for you as the client. For example, the call center's employees take care of all customer support and advice on your product or handle specialized sub-areas such as billing issues on your behalf. By handing over these areas of responsibility to the service provider, the client gains various advantages, which are mainly represented in terms of personnel management and finances. Adapted to the client's specifications, the call center also takes on additional tasks such as product sales and orders or tariff advice for new and existing customers.
For this purpose, the workers are given specific access to the company's internal systems to ensure the fastest and smoothest possible processing. These services are now used by almost every industry.
The call center itself can be a normal office space equipped with a few workstations.
Usually, however, it is a large open-plan office that offers many acoustically separated workstations. Thanks to modern telecommunications and fast internet technologies, the location of a call center plays only a subordinate role. Especially in case of phone or video contacts, it is not recognizable or noticeable to the dialog partner whether a call center is located in Germany, Ireland or Tenerife. For written contact, the location is completely irrelevant. Only the working hours of the call center play a role in terms of availability and response time. Thanks to our own extensive experience in a wide range of companies, we have access to a broad knowledge base and can support you in all areas of your project.
WHAT WE CAN DO FOR YOU
1) Concept development
4) Customer service around the clock
In our modern world, opening hours are increasingly seen as a relic of the past. The sale of products through websites and the accompanying need for a contact person who is available around the clock w is now expected by the majority of people. Here, too, we are able to satisfy your customers on various communication channels while your business premises are closed.