Inbound call center prices
Benefits of outsourcing to a call center
For most companies, the step to outsource services is associated with many questions and hurdles. It is also not uncommon for unexpected factors to arise when building a customer service team that were not considered beforehand or were not even known. In the worst case, this leads to delays in the process or even to the fact that the work cannot be started at all. In addition, traditional contact channels such as telephone and e-mail are increasingly being replaced by social media, which primarily focuses on providing the fastest possible solution to customer inquiries.
Especially for fast-growing companies, planning and executing high-level customer service is a major challenge, as the existing employee pool is already busy with many tasks. Another aspect may be the lack of physical accommodations, as expanding office space is usually not something that can be done in a short period of time. This is where an outsourcing call center service provider can step in, who is always familiar with the latest developments on the market and is able to implement them for your brand.
The situation is completely different if you as a company have already contracted an inbound call center for your services but are dissatisfied with performance or price. There are also various aspects to consider when switching service providers, where a competent and experienced partner literally makes the difference between success and failure. A seamless and smooth transition, which in the best-case scenario goes unnoticed by the customer, has the highest priority in this case.
Transparency and cost calculation
A significant factor when outsourcing services is the calculation of the resulting costs to remain economically viable, or primarily to have an overview of whether the step towards commissioning a service provider is worthwhile. Often, unexpected costs arise in the offer or on the final invoice after a consultation has taken pace, which were not considered beforehand. In this regard, we promise you 100% transparency and consultation with the client before additional cost-incurring actions are commissioned, carried out, or even invoiced. Thus, you have a complete overview of the expected prices and costs at any time.
ja-dialog - your partner with experience
ja-dialog can be a valuable partner for you, taking care of all your questions and concerns regarding outsourcing customer consulting. While Berlin is a pulsating metropolis, our second location in Wolfen has a completely different, more rural environment. As an inbound call center, this gives us an advantage of being very acquainted with your specific requirements. Our professional team brings years of industry experience in a wide variety of companies and is accordingly familiar with all relevant topics for a successful cooperation. We offer you comprehensive consulting and concept development starting from an idea and ending with the implementation of customer consulting at the highest level.
Moreover, you save yourself the hassle of building up a team of customer advisors. We take care of recruiting the candidates, providing them with top-notch training and ensuring identification with your brand or product. Thus, your customers enjoy the best possible service on all common channels. In addition to a multinational team in different languages, we also offer complaint management, customer recovery as well as customer loyalty programs. This gives you a transparent overview of the contribution of excellent customer service to your NPS and ROI.
Even if you start with a low order volume, this is no reason for us to reject an order. We are happy to grow with you and develop a dynamic strategy by your side to lead your company to further success. With ja-dialog as your partner, you have found a dynamic and flexible companion who is always by your side and can react in your best interest to the challenges that come with a growing customer base. Our scalable solutions always aim at a first contact solution within the scope of what is feasible, which is decisive for customer satisfaction.
What we can do for you:
From a cost-effective all-inclusive package that provides all the systems you need, including the onboarding of our trained call center agents and detailed reporting, to customized, flexible packages specifically for your personal needs, we will find the perfect solution for you.
Professionally trained multiskilled staff (telephony, e-mail, chat, social media, ...)
Own telephony system with several functions
Reporting on a daily, weekly or monthly basis
Contact reason tracking system
Regular quality calibrations
Regular training of the staff
Complete cost control at all times
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