Contact-Center Service

Contact-Center Mitarbeiterin

Our Call Center Berlin - good service around the clock

What services does a call center offer?

A call center usually has the task of providing advice and support to the client’s customers. Depending on the requirements set, the customer service agents cover a wide range of activities. There are two types of call centers.

A call center with a focus on inbound acts mainly to support existing customer as well as advising potential new customers who would like to get informed on their own initiative. There are no calls without prior customer contact.

A call center with a focus on outbound, for example, handles tasks such as proactively acquiring new customers and identifying new market contacts with the aim of increasing sales success for you as a client.

CUSTOMER CARE / CUSTOMER SUPPORT

The best possible care for your customers and the accompanying representation of your company is our top priority. Continuous training of ja-dialog ensures that your customers always have a competent contact person who takes care of their concerns. With the help of regular coaching and communication trainings, we ensure customer support at the highest level

ja-dialog - Your Inbound Call Center Provide

The large number of our long-standing business partners stand for the competence ja-dialog in various aspects that are relevant for an inbound call center. Excellent customer service, well-founded expertise of our employees in the respective areas required by the client, as well as joint demand orientation and concept development make us your most valuable partner in future business operations. Our competent employees are the face of your company and ensure you satisfied customers

Social Media & Email Communication

The constant interconnection and availability of today's world does not stop at companies, of course. Easy contact opportunities over a clear social media presence are becoming more and more relevant for the care of your customers.

Here too, ja-dialog can be a valuable partner for your company. We offer customer service that is precisely tailored to your needs: by phone, email, chat, video, messaging service, chatbot, WhatsApp, and much more.

Know-How through satisfaction

The words expertise and satisfaction repeatedly complement each other on various levels. Starting with a satisfied employee, who takes care of the customer service for your company, over the satisfied service provider, who thereby provides the agreed services, up to the client, who receives the service, which he has demanded.

Based on many years of experience, ja-dialog is your competent partner for everything from needs analysis and customer service development to the creation of customized quality monitorings for the outsourced services. In addition, we offer you a trained view on all topics, which you may not be aware of at the first step and help you to shape the services you have outsourced to your fullest satisfaction.ja-dialog is your call center partner for outsourcing project, based on our years of experience, we support you as a competent partner in the needs of the analysis, project development and the generation of customized quality evaluations for monitoring the content commissioned by you. In addition, we offer you a trained eye on all topics that may not be immediately apparent to you and we help you to design the area you have handed over for outsourcing to your fullest satisfaction.

More than an external call center - your competent partner

The decision to engage a call center through outsourcing gives you the freedom to focus on your business development and growth, while your partner is responsible for the well-being of your customers. We accompany you from the beginning and provide you with our expertise and resources to create the perfect package for your needs and requirements together with you.

With ja-dialog, you have a reliable partner for outsourcing in Germany.

Our Call Center Berlin - good service around the clock

JA-DIALOG - Your Call Center Partner for Outsourcing ProjectBusiness Process Outsourcing

Based on many years of experience, ja-dialog is your competent partner for everything from needs analysis and customer service development to the creation of customized quality monitorings for the outsourced services. In addition, we offer you a trained view on all topics, which you may not be aware of at the first step and help you to shape the services you have outsourced to your fullest satisfaction.ja-dialog is your call center partner for outsourcing project, based on our years of experience, we support you as a competent partner in the needs of the analysis, project development and the generation of customized quality evaluations for monitoring the content commissioned by you. In addition, we offer you a trained eye on all topics that may not be immediately apparent to you and we help you to design the area you have handed over for outsourcing to your fullest satisfaction.

Contact

Interested? Simply call or send an
e-mail.

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Sie sind dabei, die Seite zu verlassen.

Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.

Sie sind dabei, die Seite zu verlassen.

Beim Öffnen dieser externen Verlinkung, können personenbezogene Daten in den USA verarbeitet werden. Aus dieser Datenübermittlung können Risiken für die personenbezogenen Daten entstehen, die jedoch nicht mehr dem Verantwortungsbereich der ja-dialog zuzuordnen sind.